Atelier Hikari is committed to providing high-quality products and a positive shopping experience. Because our products are made to order, our refund and return policy differs from that of traditional retail stores.
Returns & Refund Eligibility
We accept refund or replacement requests for:
- Damaged products
- Defective items
- Incorrect items received
- Manufacturing or printing errors
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@atelierhikari.com and include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once reviewed, we will provide a replacement or refund when appropriate.
Non-Returnable Items
Because each item is made specifically for you after purchase, we do not accept returns or offer refunds for:
- Change of mind
- Incorrect size selected by the customer
- Preference-related issues (such as color expectations)
- Orders returned without prior approval
- Items showing signs of wear, washing, or misuse
Please review sizing information carefully before placing your order.
Exchanges
We do not offer direct exchanges.
If you receive a defective, damaged, or incorrectly fulfilled item, please contact us at support@atelierhikari.com within 30 days of delivery, and we will work with you to resolve the issue.
Refund Processing
If your refund request is approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at support@atelierhikari.com.
Sale Items
Sale, promotional, and discounted items are generally considered final sale and may not be eligible for refunds unless they arrive damaged, defective, or incorrect.
Return Instructions
Please do not return products without contacting us first.
Unauthorized returns may not be accepted or processed.
To request assistance, email:
Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact:
Atelier Hikari
Email: support@atelierhikari.com