Atelier Hikari is committed to delivering quality products as efficiently as possible. All products are made to order and fulfilled through our trusted production partners.
Order Processing
Every item is created specifically for your order.
- Processing and fulfillment typically take 2–5 business days.
- Processing times may be longer during holidays, promotions, or periods of high demand.
- Orders are not processed on weekends or public holidays.
Once your order has been fulfilled, it will be shipped to the delivery address provided at checkout.
Shipping Destinations
We currently ship to customers within:
- United States
Estimated Delivery Times
After fulfillment, estimated shipping times are:
- United States: 3–6 business days
Please note that delivery times are estimates and may vary depending on location, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping rates are calculated automatically at checkout based on:
- Product type
- Order quantity
- Delivery destination
We may occasionally offer free shipping promotions.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking updates to appear.
Multiple Shipments
Orders containing multiple items may be shipped separately depending on product availability and fulfillment location.
As a result, you may receive your order in more than one package.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Email: support@atelierhikari.com
Please include:
- Order number
- Description of the issue
- Photos of any damage (if applicable)
We will work with our fulfillment partners to investigate and resolve the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Atelier Hikari is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses.
Contact Us
For shipping-related questions or order assistance, please contact:
Atelier Hikari
Email: support@atelierhikari.com